Last updated: 15/09/2025

In this Privacy Policy, “we”, “us”, or “our” means The Kindred Co Pty Ltd (ABN 80 131 630 325) T/A Eb&Ive, Haven, and Isle of Mine. We respect your privacy and are committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What We Collect

We may collect personal information such as your:

• name, contact details and delivery address
• payment details (processed securely by third parties)
• order history and preferences
• device information and website activity (via cookies and analytics)

We do not collect sensitive personal information.

How We Use Your Information

We use your information to:

• process and deliver your orders
• provide customer service and respond to enquiries
• improve and personalise your shopping experience
• send you service updates and account notices
• send you marketing by email, SMS, or mobile message (with your consent)

You can opt out of marketing at any time using the unsubscribe link in emails, replying STOP to SMS, or contacting us directly.

Sharing Your Information

We may share your information with:

• service providers (e.g. payment processors, delivery partners, Shopify)
• professional advisers
• government or regulators where required by law

We do not send your personal information overseas. All data is stored securely in Australia.

Cookies

We use cookies and similar technologies to operate our site, analyse performance, and provide tailored advertising. You can manage cookie preferences through our cookie banner or your browser settings.

Your Rights

You may request access to, or correction of, your personal information at any time. If you have a privacy concern, please contact us and we will respond within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

The Kindred Co Pty Ltd
PO Box 6132, Alexandria, NSW 2015
Email: online@thekindredco.com.au
Phone: +61 2 9667 1991