How do I choose the correct size?
We want to ensure and help you purchase the right size. Please go to the ‘Choosing your size’ page to view our general size chart. You can also view the individual product measurements under the 'Size Guide' tab on the product page. 

How do I return an item for exchange or refund?
Returns are only accepted in original packaging, unused, with tags/labels attached, within 14 days. A refund excluding postage/freight will be made against the original purchase. Please click here for more information.

What are your delivery rates and how long does it take?
Delivery rates starts from $6.50 and is determined by the total amount of your order. All orders are despatched from our warehouse within 24-48 hrs and delivered in 2-7 business days using Australia Post Registered Post. Please click here to see shipping rates.

How do I pay for my order?
We accept all major payment methods, including Credit Card, Apple Pay, Google Pay, PayPal, and AfterPay. Your credit card will be charged at the time of order.

Do you ship internationally?
We ship to Australia, New Zealand, and United States of America.

What if an item is unavailable or out of stock?

Please call your local stockist to check if the item is available in their store, or contact our friendly team for assistance.

How can I find out what an item is made from?
If you go into an item’s page, you can find the composition information under the ‘Materials’ tab.

I’m not sure which size to order. Do you have a size guide?
Yes, just click on the ‘Size Guide’ tab alongside the product description to view the individual product measurements. You can also check our general sizing guide by clicking the 'Choosing Your Size' link next to the price on each product page, or by visiting our Choosing Your Size page.

The item that I want is sold out. Can I purchase this from one of your stockists?
Absolutely! You can contact your nearest HAVEN stockist to check if the item is still available. Contact us to find your local stockist.

Do you have an actual store that I can visit?
We don’t have a storefront, but we have stockists around Australia and New Zealand. Contact us to find your local stockist.

Gift Cards
Gift cards are issued to you instantly once you complete check out. An email will be sent to the nominated email address that you check out with. A code will be issued on the confirmation email which you can apply at checkout to reduce your cart value by that amount. Our gift cards have a validity of 3 years from date of issue and can act as a great gift to a grandmother, mum, friend or colleague!

Is it safe to order from your website?
Absolutely! We make sure that any information that you provide are safe and secure. Your privacy is important to us and we use a high-level of SSL encryption to give you that peace of mind when shopping on our website.