* Selected last season items only. All sales final, no exchange or refunds. Offer is available online only at The Haven Co from Thursday 12th November 2020. Offer is not valid in conjunction with discount codes, and other offers or promotions. Due to the high volume of demand, The Haven Co cannot guarantee the availability of stock during the offer period. Delivery times may vary during sale or peak periods due to high order volumes. Please note that delivery services may be delayed due to Covid-19. General
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Use of this site and the placing of an order on this site acknowledges your acceptance of the terms and conditions below.
If there are any errors on this website The Kindred Co Pty Ltd maintains the right to refund part or all of your order prior to despatch.
All care is taken to ensure stock is available for all items showing as being available on the website. In the rare instance of an item not being available customers will be refunded the full cost of the order.
Fulfillment of and shipping of any order is at the absolute discretion of The Kindred Co Pty Ltd. Further The Kindred Co Pty Ltd reserves the right to cancel any order, for any reason at anytime.
By purchasing an item/s on this website the customer agrees
Delivery delays caused by factors beyond our control will not render The Kindred Co Pty Ltd liable for any loss suffered by the customer and does not constitute a reason for the customer to cancel the order and seek a refund. The Kindred Co Pty Ltd will not be held liable for any loss suffered by the customer as the result of the cancellation of any order by The Kindred Co Pty Ltd No compensation will be paid in the case of any fault, error, omission or for the cancellation of any order.
Please note returns only accepted in original packaging, unused, with tags/labels attached, within 14 days. A refund excluding postage/freight will be made against the original purchase.
‘Sale’ items are non returnable or exchangeable.
If a garment is the wrong size we will replace it freight free with the same garment in a different size. We are unable to accept returns on hats, hair pieces and earrings due to Australian health and safety regulations. Cost to return the garment is at the customer’s expense.
Faulty items will either be replaced, repaired or refunded after assessment by The Kindred Co customer service team. Cost to return the item for assessment is at the customer’s expense.
Returns will only be accepted for goods purchased from this online store. If you have purchased HAVEN items from a retailer please liaise with them directly to arrange any warranty claim.
Any product being returned must be in it’s original condition, unused, unmarked, in the original packaging & not defective as a result of misuse. Please note, items that smell of perfume or deodorant, or have make up marks or stains on them will not be accepted as returns.
Returns to be sent to
The Kindred Co Pty Ltd C/- Smart Logistics 3/2 Slough Ave Silverwater NSW 2128 Australia
Any refund will be made the same way you paid.
Non-Defective Goods Fee
For warranty claims on non defective goods a $10 non-fault fee will be payable. The customer will have to pay for the $10 shipping cost before the non-faulty item is returned to the customer. Payment
GST is included in the purchase price
We accept payment via VISA, MasterCard & AfterPay ( your card will be debited at the time of order )
Please note the transaction will appear on your statement as The Kindred Co Pty Ltd
We want to ensure that you receive a garment that you’ll love, from wear after wear.
Please follow our general size chart below to help you choose the correct size. We recommend sticking to your normal size or choosing the next size up for a looser/relaxed fit. Our one-size garments fit most women of shapes and sizes and have a unique fit for each individual.
UK / AUSTRALIA
8 – 10
10 – 12
12 – 14
Fits 8 – 16
Detailed measurements of our garments are available in their individual product pages. Just click on ‘PRODUCT SIZING’ in the product tabs to show the measurements. We recommend using a tape measure.
Free Exchange of Sizes*
If you have purchased the garment in the wrong size, we will exchange it with the same style in a different size free of charge. It must be unworn in its original packaging with tags/labels attached and returned at the customer’s expense within 14 days. For more information, please go to our returns page.
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