Terms and Conditions

Terms and Conditions

General

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Use of this site and the placing of an order on this site acknowledges your acceptance of the terms and conditions below.

If there are any errors on this website The Kindred Co Pty Ltd maintains the right to refund part or all of your order prior to despatch.

All care is taken to ensure stock is available for all items showing as being available on the website. In the rare instance of an item not being available customers will be refunded the full cost of the order.

Fulfillment of and shipping of any order is at the absolute discretion of The Kindred Co Pty Ltd. Further The Kindred Co Pty Ltd reserves the right to cancel any order, for any reason at anytime.

By purchasing an item/s on this website the customer agrees

Delivery delays caused by factors beyond our control will not render The Kindred Co Pty Ltd liable for any loss suffered by the customer and does not constitute a reason for the customer to cancel the order and seek a refund.
The Kindred Co Pty Ltd will not be held liable for any loss suffered by the customer as the result of the cancellation of any order by The Kindred Co Pty Ltd
No compensation will be paid in the case of any fault, error, omission or for the cancellation of any order.

Returns

Please note returns only accepted in original packaging, unused, with tags/labels attached, within 14 days. A refund excluding postage/freight will be made against the original purchase.

‘Sale’ items are non returnable or exchangeable.

If a garment is the wrong size we will replace it freight free with the same garment in a different size. We are unable to accept returns on hats, hair pieces and earrings due to Australian health and safety regulations. Cost to return the garment is at the customer’s expense.

Faulty items will either be replaced, repaired or refunded after assessment by The Kindred Co customer service team. Cost to return the item for assessment is at the customer’s expense.

Returns will only be accepted for goods purchased from this online store. If you have purchased HAVEN items from a retailer please liaise with them directly to arrange any warranty claim.

Any product being returned must be in it’s original condition, unused, unmarked, in the original packaging & not defective as a result of misuse. Please note, items that smell of perfume or deodorant, or have make up marks or stains on them will not be accepted as returns.

Returns to be sent to

The Kindred Co Pty Ltd
C/- Smart Logistics
3/2 Slough Ave
Silverwater NSW 2128
Australia

Any refund will be made the same way you paid.

Non-Defective Goods Fee

For warranty claims on non defective goods a $10 non-fault fee will be payable. The customer will have to pay for the $10 shipping cost before the non-faulty item is returned to the customer.
Payment

GST is included in the purchase price

We accept payment via VISA, MasterCard & AfterPay ( your card will be debited at the time of order )

Please note the transaction will appear on your statement as The Kindred Co Pty Ltd