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How do I return an item for exchange or refund?
Returns are only accepted in original packaging, unused, with tags/labels attached, within 14 days. A refund excluding postage/freight will be made against the original purchase. Please click here for more information.

What are your delivery rates and how long does it take?
Delivery rates starts from $6.50 and is determined by the total amount of your order. All orders are despatched from our warehouse within 24-48 hrs and delivered in 2-7 business days using Australia Post Registered Post. Please click here to see shipping rates.

How do I pay for my order?
We accept MasterCard, Visa and Afterpay. Your credit card will be charged at the time of order.

Do you ship internationally?
Not at the moment. We accept orders within Australia only.

What if an item is unavailable or out of stock?
Please call your local stockist to check if the item is available in their store, or contact our friendly team for assistance. Search for your local stockist here.

How can I find out what an item is made from?
If you go into an item’s page, you can find the composition information under the ‘Product Details’.

I’m not sure which size to order. Do you have a size guide?
Yes, just click on the ‘View Size Guide’ link located above the ‘Add to Bag’ button.

The item that I want is sold out. Can I purchase this from one of your stockists?
Absolutely! You can contact your nearest HAVEN stockist to check if the item is still available. Search for your local stockist here.

Do you have an actual store that I can visit?
We don’t have a storefront, but we have stockists around Australia! Search for your local stockist here.

Is it safe to order from your website?
Absolutely! We make sure that any information that you provide are safe and secure. Your privacy is important to us and we use a high-level of SSL encryption to give you that peace of mind when shopping on our website.

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